Scale buying questions

Every product page shows the price, with fast, free shipping. For a custom quote, a truck scale or several scales at once, call 800-711-2237 or email sales@usameasurements.com. Buying to resell? See dealer pricing.

We accept Visa, Mastercard, American Express, Discover, PayPal, company checks and ACH. For net 30 terms, call 800-711-2237 for approval. Buying tax exempt? Call us before you order.

Every product page shows live stock. In stock items say “In stock, ready to ship”. If an option is out of stock, the page says so; call 800-711-2237 for the lead time.

USA Measurements offers industrial and commercial scales, including floor, bench, crane, livestock, truck, axle, forklift, pallet jack, drum and aircraft scales, plus weigh bars, counting scales, indicators, pallet wrappers with built-in scales and replacement parts. See the full catalog.

Order right here on our website, call us at 800-711-2237, email sales@usameasurements.com, or use the live chat on our website.

Yes. You can change your product selection, cancel your order, or update the shipping address before the order ships. Contact us as soon as possible at 800-711-2237 or sales@usameasurements.com.

Yes. Call 800-711-2237 for quantity or dealer pricing. Buying to resell? See the dealer program.

Yes. We offer financing through Approve.

It depends on the model; each product page lists power and connections when they apply. See wireless scales, or call 800-711-2237.

Many of our scales offer a ticket printer as an upgrade. Look for it under upgrades on the product page, or call 800-711-2237.

It depends on the model. Many scales offer a water-resistant upgrade, and our stainless steel scales are washdown safe. See washdown safe scales.

Every product page lists the platform size. Pick a platform bigger than what you put on it. Not sure it fits? Call 800-711-2237 and we will check it with you.

It depends on the model. Readability is the smallest step the scale shows, and every product page lists it; many scales offer finer readability as an option. Compare scales in the full catalog.

It depends on the scale. Our livestock scales are built for animals; the product page lists each model’s features. Tell us what you weigh and we will match the scale: 800-711-2237.

Yes. USA Measurements builds custom scales to your design, in mild steel, carbon steel, aluminum or stainless steel, with a range of capacity and accuracy options. Custom features include software, apps, Ethernet, Wi-Fi, 4-20mA output, Bluetooth and relay output. Call 800-711-2237 to talk it through.

We offer USA made scales, but not all of our scales are made in the USA. See our American Made scales.

The capacity shown is the total for the whole system. For example, a 50,000 lb system with 2 pads is 25,000 lb per pad.

It depends on the scale. On-site installation, calibration and repair are available through 75+ service partners across the USA. See scale service. For a truck scale, request a quote and we will go over your site with you.

You can add a calibration certificate to your order: a signed report showing the scale tested accurate. How often to calibrate depends on how hard the scale works and on what your state or auditor requires. Generally, calibrate at least once a year; high precision or heavy use may need it more often. Book calibration.

Yes. Many product pages include setup videos and manuals. Need one that is not there? Email sales@usameasurements.com or use the live chat and we will send it.

Each product page lists the warranty for that scale. Every order also gets 30-day returns and free lifetime tech support from our US-based team.

We offer a 30-day return policy from the date of purchase. If your product is defective or arrives dead on arrival, we will either issue a full refund, including shipping costs, or provide a replacement, whichever you prefer. For non-defective returns, a restocking fee of 10 to 20% may apply, along with return shipping costs, depending on the returned product condition. We cannot take returns on heavily used products or products damaged by customer use. After 30 days, any concerns are handled under the manufacturer’s warranty. Read the full return policy.

Email sales@usameasurements.com with your order number and a copy of your receipt. We will send you an RMA (Return Merchandise Authorization) number and the next steps.

Once we receive your returned item and it passes inspection, we typically process refunds within 1 to 3 business days. The time it takes to appear in your account depends on your payment method or bank. To check on a return, email sales@usameasurements.com.

Contact us right away at sales@usameasurements.com or call 800-711-2237. We will arrange a prompt replacement or a full refund, including shipping costs. Please keep all packaging and documents, as they may be needed for the return.

1. Email sales@usameasurements.com with your order number and a description of the issue. Pictures and videos speed it up.
2. Have your receipt or proof of purchase ready.
3. If we ask, return the product to 4445 Harmon Cove Ct, Suite 7, Las Vegas, NV 89103. You cover shipping unless we say otherwise, and a refund needs an RMA number.
4. Once we receive it, we inspect it and let you know, typically within 2 business days.

The warranty does not cover misuse, accidents, unauthorized changes or normal wear and tear.