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Service and calibration

Scale calibration and repair service

Calibration, annual calibration plans, repair and on-site installation through 75+ service partners across the USA. Calibration comes with a certificate of accuracy. Quotes are free.

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What you can book

Calibration

Scale calibration

  • Done on site by one of our service partners
  • Certificate of accuracy for your records
  • New scale order? Add the calibration certificate ($99) on the product page
Repair

Scale repair

  • Start with our free lifetime tech support
  • Replacement load cells, indicators and cables in Parts
  • On-site repair through our service partners
Annual plan

Annual calibration plans

  • Calibration on a yearly schedule through our service partners
  • Quoted for your scales and your site
  • Ask for it in the request below
Install

Installation

  • On-site setup through our service partners
  • Truck scales: ask about setup when you request a quote. See truck scales
  • Buying online? Check the service quote box on the product page

Get a free service quote

What do you need?

Scale service questions

Does my scale need to be NTEP and inspected?

If you buy or sell by weight, yes. You need an NTEP-approved, legal-for-trade scale, and your state's weights and measures office places it in service and can inspect it. A certificate of accuracy is your own record of the calibration, not the state's approval.

How often should a scale be calibrated?

It depends on how hard the scale works and on what your state or auditor requires. Tell us how you use it in your request. Want it handled every year? Ask for an annual calibration plan.

Do you cover my area?

Put your site ZIP code in the request and we will confirm which service partner can reach you.

Do you service scales you did not sell?

Tell us the make and model in your request and we will confirm.

Can I add calibration to a new scale order?

Yes. Add the calibration certificate ($99) on the product page. For on-site installation or calibration, check the service quote box on the product page.

Is my repair covered by warranty?

The product page for your scale lists its warranty. Tell us the make and model in your request and we will confirm what is covered.

Need a scale calibrated, repaired or installed?

Send a short request and get a free service quote.

Get a free service quoteOr call 800-711-2237Monday to Friday, from our US-based team